Terms & Conditions

These terms explain how Your Car Manager works and what you and we can expect from each other. By using our services or taking out a membership, you agree to these terms. Please read them carefully, and contact us if anything is unclear.

1. Who we are

Your Car Manager (“we”, “us”, “our”) is a personal car management service based at Office 19, Russia Cluster W05, Warsan First, Dubai, UAE. “You” means the customer using our services.

2. Our service

We act as your single point of contact for your vehicle. We arrange and coordinate services such as servicing, repairs, tyres, batteries, inspections, registration, insurance, breakdown help, and buying or selling assistance, using independent garages, specialists and service providers.

We are a coordination service. Unless we tell you otherwise in writing, we do not carry out mechanical or repair work ourselves.

3. Membership and payment

•  Memberships are billed monthly in advance and renew automatically each month until cancelled.
•  There is no minimum term. Membership plans and prices are shown on our Membership page.
•  Prices are in UAE Dirhams (AED). VAT is added where applicable.
•  Each membership covers one vehicle.
•  If a payment is not received, we may pause your membership until it is settled.
•  We may change our prices. We will give you at least 30 days’ notice before any change applies to you.

4. Cancellation

You can cancel your membership at any time by giving us 30 days’ notice by WhatsApp or email. Your membership stays active until the end of the notice period. Fees already paid for the current month are not refundable.

We may end a membership with notice if these terms are seriously or repeatedly broken, including abusive behaviour towards our team or partners.

5. Quotes, approvals and third-party charges

Your membership covers our coordination and management service only. Charges from garages, specialists and suppliers – including labour, parts, tyres, batteries, recovery, inspection and government fees – are separate.

We will share a quote with you before any work starts, and no work will go ahead without your approval. If a garage finds additional work is needed, we will contact you again for approval first. Third-party charges are payable as agreed when you approve the quote.

6. Garages and service providers

The garages and specialists we work with are independent businesses. They are responsible for the quality of their work, the parts they supply and any warranty they provide. If there is a problem with work carried out, we will help you raise it with the provider and follow it up on your behalf.

7. Vehicle collection and delivery

Where we arrange collection and delivery of your vehicle:
•  Your vehicle must have valid registration and insurance that covers it being driven by our drivers or the service provider’s drivers.
•  Please remove valuables and personal items before collection. We are not responsible for items left in the vehicle.
•  We will record the vehicle’s condition and mileage at collection, with photos where possible.
•  Please check your vehicle on return and tell us about any concern as soon as possible.
•  Traffic fines incurred while your vehicle is in our drivers’ care will be handled by us.

8. Your responsibilities

You agree to:
•  Give us accurate information about yourself and your vehicle.
•  Respond to quotes and approval requests in reasonable time.
•  Pay membership fees and approved third-party charges on time.
•  Make sure you own the vehicle or are authorised to arrange work on it.

9. Fair use

Memberships are for the normal personal use of one vehicle. If use goes well beyond what is reasonable for the plan – for example, very frequent emergency call-outs – we will discuss it with you and may suggest a more suitable plan.

10. Our liability

We will provide our service with reasonable care and skill. We are not responsible for the work, parts or delays of independent providers, for delays caused by things outside our control, or for indirect losses such as loss of earnings. Where we are found liable, our total liability is limited to the membership fees you paid in the three months before the claim. Nothing in these terms limits any liability that cannot be limited under UAE law.

11. Privacy

We handle your personal information as described in our Privacy Policy.

12. Changes and governing law

We may update these terms from time to time. The latest version will always be on this page, and we will tell members about important changes in advance.

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any dispute will be subject to the jurisdiction of the courts of Dubai.

13. Contact us

Questions about these terms? Contact us:
Email: yourcarourmanager@gmail.com
Phone / WhatsApp: +971 50 800 4195
Office: Office 19, Russia Cluster W05, Warsan First, Dubai, UAE